While our warehouses hold a large amount of inventory and strive to arrange delivery within 3 - 10 working days, certain products may need to be custom made and can take up to 21 days to be delivered. There are also instances where we could be awaiting new stock from a supplier which could take longer than the 21 day period.

In the event delivery has to take place outside of the Metropolitan or major cities areas (150 km from Metropolitan areas), delivery can take up to 14 working days.

Free delivery is offered on online purchases ONLY. The delivery address must be within a 30km radius of one of our stores, and the online cart/order must be to the value of R3 999.00 or more. Free delivery is not offered outside major metropolitan areas. As it stands, we only deliver to Gauteng and Kwazulu-Natal. Should you need a bed delivered outside of these 2 provinces, please refer to our sister brand, Dial-a-Bed here: https://www.dialabed.co.za/

We provide different pickup locations that you can review during the online checkout process. It's important to note that not all of our stores serve as collection points. Due to this, please ensure that you arrange collection with the specific store or warehouse before picking up your items. Collection is is also dependent on stock availability. For additional details on pickup locations, feel free to contact our customer service at 086 100 7542.

If your order arrives damaged, kindly refuse delivery and return the goods with the delivery driver. In case the goods were accepted, please promptly reach out to the store where the purchase was made.

If your item was purchased in a physical store: Reach out to the store where you made your purchase for help. You can locate the store's contact details here.

If your purchase was made on our website: Get in touch with our online sales department for assistance. Call: 086 100 7542 or Email: [email protected], or send us a message on our online chat bot.

At The Bed Store, we value consumer rights, and you are entitled to return unsatisfactory goods. We strive to ensure a positive customer experience. If you encounter any issues with the purchased goods and wish to initiate a return, we are here to help. You can find details about our return policy by visiting the provided link.- https://thebedstore.co.za/terms-and-conditions

The Bed Store delivers to Gauteng and Kwazulu-Natal only, and delivery charges will be based on the distance between your delivery address and the closest store location. A minimum delivery charge of R475.00 is applied within the 30km radius of the nearest The Bed Store retail location.

Our delivery team is happy to help assemble and unpack your new bed upon delivery.

We do not offer collection services for old mattresses.

Please consult our terms and conditions page at: -https://thebedstore.co.za/terms-and-conditions

If your item was purchased in a physical store, reach out to the store where you made your purchase for help. You can locate the store's contact details here. If your purchase was made on our website, get in touch with our online sales department for assistance. Call: 086 100 7542 or Email: [email protected]

Please check our terms and conditions page at https://thebedstore.co.za/terms-and-conditions.

If your item was purchased in a physical store, reach out to the store where you made your purchase for help. Find store information here. If your purchase was made on our website, get in touch with our online sales department for assistance.

Call: 086 100 7542, email: [email protected], or send us a message on our online chat bot.

After placing and paying for your order, our warehouse team will make contact with you via your preferred contact method. The team will advise on the next available delivery date, if the date does not align with your schedule, you may request an alternate date. Should you wish to postpone a delivery, please call the store at which you made your purchase or call our online support team on 086 100 7542 for orders made through our website.

Sunday deliveries are uncommon as our warehouse is closed.

Weekend delivery times: 08:00-15:00

Public Holidays: CLOSED

If your item was purchased in a physical store:

Reach out to the store where you made your purchase for help. You can locate the store's contact details here.

If your purchase was made on our website/online:

For online orders, get in touch with our online customer service department:

• Email at: [email protected]
• Telephone: 086 100 7542

If contacting us via email, please include a brief description of your query/complaint and a full-view photo of your mattress without any linen on. Wherever possible, kindly include a video clip of the damaged area on the bed as well - This will help speed up the investigation process.

The Bed Store currently has 22 stores across Gauteng and KwaZulu-Natal. Please visit our store finder page to find a store nearest to you: https://thebedstore.co.za/store-locator

Absolutely. We prioritise your privacy and security. The Bed Store’s website is a reliable and secure platform where your provided details are encrypted and transmitted through a secure connection.

Please review the steps below to finalise your order:

1. Use the menu bar at the top to choose the category of item you are looking for. E.g. Bed Set, Mattress, Bases.
2. Use the filters to narrow down your search by size, comfort type, brand, price and bed length.
3. Add your desired item to your cart.
4. Click on your cart and proceed to checkout.
5. Select your preferred shipping method.
6. Provide your personal and delivery information.
7. Choose your payment method
8. Finalise your purchase by proceeding to payment.

Is it possible to make a bulk order?

To inquire about bulk purchases online, reach out to:

• Email at: [email protected]
• Telephone: 086 100 7542
• Whatsapp : 010 730 0360
• Live chat available on our website

For in-store purchases, get in touch with the specific store you wish to buy from. You can find the store's details here.

The quotation remains valid for 14 working days from the date it was provided.

For in-store purchases: Invoices are provided at the time of purchase. If you misplace your invoice, you can request a copy from the store where you made the purchase. Find store information here

For online store orders: Please send an email to [email protected] to request your invoice from the online sales team.

Absolutely. We prioritize your privacy and security. The Bed Store’s website is a reliable and secure platform where your provided details are encrypted and transmitted through a secure connection.

Certainly, you have the option to choose from various online payment solutions for your convenience.

TFG Money Account Card

You can now shop for your bed in 6 interest free* instalments using your TFG Money Account Card.

*6-month interest free plan only applies if your TFG Money Account is paid on time and in full each month. Service fees may apply.

Mobicred

Mobicred is an online revolving credit facility which offers flexible credit options, allowing customers to purchase their bed today and pay later in monthly instalments. Please note that interest will be charged.

Payflex

Sleep now, pay later with Payflex! A buy now, pay later plan that allows you to purchase your bed today and repay it over 6 weeks, interest FREE. Secure the bag with a 20% upfront payment deposit and settle the rest in 3 equal instalments.

PayjustNow

PayJustNow offers a risk-free, zero-interest payment solution. One of the easier ways to pay for a bigger purchase, like a bed. Shop on The Bed Store's website and pay it off in 3 equal, no-interest instalments. Choose your specified instalment date to pay off your bed over 3 months. Shopping for a bed has never been easier.

Layup

Say hello to our digital layby solution! Split the cost of your bed with LayUp - interest-free payment plans, instant approval, no credit checks and zero penalties for late payments. Secure your layby with a 20% deposit then the rest over a 6 month period. You will only receive your purchase once all payments have been received.

The above payment options are exclusive to online purchases only.

Yes, you can. You can now use your TFG money account card to purchase in any of The Bed Store’s stores nationwide and on The Bed Store’s website at www.thebedstore.co.za We are also able to assist you in topping up cash if you do not have enough funds available on your account, to make your purchase at The Bed Store.

Don't have an account? Apply at a The Bed Store location near you. Find a store here. Alternatively, apply for a TFG Money Account via WhatsApp.

Yes, we do. We offer Layby options both online and in-store. Please find more information about each of these choices below:

Online Layby

LayUp provides a convenient method for settling payments before the product is received. Your order will be processed once all installments have been successfully paid.

• Secure your layby with a 20% deposit then the rest over a 6 month period.
• Once all your payments are complete, the order will undergo processing for delivery.
• Monitor your payments through the LayUp dashboard until all your payments are finalized.
• You will only receive your purchase once all payments have been received.
• Should you wish to pay extra and settle your payment before the due date, we would be more than happy to accommodate you with this/payment can be made via the Layup dashboard.

In-store Layby

The Bed Store Classic Layby:

Pay now, get your bed later. Pay over 6 payments.

The Bed Store provides a range of payment options both in-store and online.

In-store payment options include:

• Cash
• Debit/Credit Card
• TFG Money Account
• Zero Pay
• Classic store credit
• EFT
• Zapper
• Lay-By (Please note that in-store lay-by payment instalment options may vary.)

Zero Pay

Zero fees. Zero interest. Shop now, pay in 3 instalments. To apply SMS “Zero” to 45481.

The Bed Store Classic Credit

Buy now, pay later with Classic Store Credit. Up to 24 months. To apply SMS “RSA ID Number* & Gross Monthly Income” to 45362

Online payment options include:

TFG credit, lay-by through LayUp, Payflex, PayJustNow, Mobicred, instant EFTs and Manual EFT’s. To see all the options and get a quick explanation of each, check our payment provider page at this link: https://thebedstore.co.za/payment-providers

TFG Money Account:

You can now shop with your TFG Money Account Card at any of The Bed Store’s locations nationwide as well as online at www.thebedstore.co.za. Shop with your TFG money account in 6 interest-free* instalments. Don't have an account? Apply at a The Bed Store location near you. Find a store here. Alternatively, apply for a TFG Money Account via WhatsApp.

*As long as your account is paid on time and in full each month. Ts & Cs apply. TFG Money is a division of Foschini Retail Group (Pty) Ltd, an authorised credit provider. NCRCP36.