Terms and Conditions

Terms and Conditions Terms and Conditions

Detailed Description of Good and / or Services

The Bed Store is a business in the Bed industry that markets Beds, Mattresses and Accessories. 

Customer Privacy Policy

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

The Bed Store shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Promotions and Marketing

The Bed Store reserves the right to cancel, suspend or terminate any of its promotions, without notice at any time, and such cancellation, or termination shall be deemed to have taken effect from the date of publication on the The Bed Store website No liability shall lie against The Bed Store in favour of any participant or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against The Bed Store and hereby acknowledge that they will have no right of recourse or claim of any nature whatsoever against The Bed Store.

Payment Options Accepted

Payment may be made via Visa and Master Card credit cards or by bank transfer into the The Bed Store bank account, the details of which will be provided on request.  Please note: We only accept 3D secure enrolled cards. NO Cheque payments will be accepted. 

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).


The Bed Store takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and The Bed Store chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


The Bed Store may, in its sole discretion, change these terms and conditions or any part thereof at any time without notice.

Export Restriction

The offering on this website is available to South African clients only.

The Bed Store contact details

Telephonic Support: 086 100 7542 | Email Support: [email protected] 

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfil your specific request. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

How We Use Cookies

  • Third party vendors or Ad Serving Companies, including Google and its subsidiary company Double Click, may show you ads related to products or services on this site on other sites on the internet. These ads are based on the fact that you have visited this site. This forms part of the Google Remarketing feature. Users of this site may opt out of this feature by using one of the methods detailed below.
  • As an example; we may request Google to server you a Text Ad on the Google Search Network sometime after you have visited this site. These ads may advise you of special offers or price reductions on products you viewed while on the site. This is made possible via information stored in your site specific cookie.
  • Third party vendors or Ad Serving Companies, including Google, use cookies to serve ads based on a your prior visits to this website. Cookies do not contain personal or sensitive information about the user and are commonly used across the internet by almost all websites.
  • Users may  opt out of Google's use of cookies by visiting the  Google advertising opt-out page. (Alternatively you can point users to opt out of a third party vendor's use of cookies by visiting the  Network Advertising Initiative opt out page).
  • This site complies with the   Google Advertising Cookies Policy.
  • Further information on how Google uses and protects information related to cookies and advertising can be found here:   Google advertising privacy policies


Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Warranties and Guarantees

The Bed Store only deals with recognised brands that adhere to the highest quality manufacturing standards. This is why every product sold by The Bed Store is backed by a manufacturer's warranty against any defective workmanship or materials for a period of time determined by the manufacturer. This period of time will consist of a guarantee period and a warranty period. 

If a claim is raised within the guarantee period there will be no cost to the customer for repairing or replacing. If the claim is raised within the warranty period, a pro-rata charge will be applied and charged to the customer.

So, if you have bought a bed with a ten-year manufacturer's warranty this means that in the first two years (depending on the manufacturers terms), you will be reimbursed in full for any defective workmanship. This is known as a guarantee. After this time period, you will be asked to pay a pro-rata cost for any repairs for the remaining eight years. This is called a warranty.

You will receive a manufacturers warranty and guarantee card with your purchase. 
Refer to the product you have purchased for specific warranty and guarantee details as each manufacturer offers different terms for each of the products. 

In the event of having to make a claim contact our call centre on 0861 00 75 42. Please allow for up to two weeks for evaluation of your claim which may include an inspection of your goods. You will need to keep your proof of purchase, product guarantee or warranty card in a safe place. We recommend placing it into an envelope and inserting it between your base and mattress for safe keeping.

Delivery Policy

We ONLY deliver in Gauteng and the Kwazulu Natal region. Delivery charges are calculated on the distance from the store and will be added to your total order value.  A minimum delivery charge of R475.00 is applied within a 30km radius of the nearest The Bed Store Store location. The Online FREE Delivery campaign applies to purchases made ONLINE ONLY from R3 999.00 or more, and only applicable if you live within a 30km radius of a The Bed Store location. You will be contacted within 48 hours of your online purchase (or the next business day) to confirm a delivery day and time. While The Bed Store carries a wide range of beds and strives to arrange delivery within 5 - 10 working days, certain products may need to be custom made especially for you and can take up to 21 days to be delivered

Returns Policy

The Bed Store is committed to service excellence. If you are not getting the service you deserve, please contact us so we can investigate any issues you are experiencing and correct them.

Returning a Purchase

The Bed Store respects consumer rights and you have the right to return unsatisfactory goods. We would like to make your customer experience as pleasant as possible. If you have bought any goods and you are experiencing problems with the goods and would like to return them we will be happy to assist.

  1. You may return the goods to The Bed Store with no undue or additional risk or expense to yourself and receive a full refund within 14 days if:
    • You did not get the opportunity to examine the goods when they were delivered;
    • You received a mixture of goods, i.e. you received some goods that we agreed to supply mixed with goods of a different description that you did not order;
    • The goods you have acquired are not suitable for the purpose marketed for and described on our site at the time of purchase.
  2. The Bed Store will refund you the full price paid for the goods if the goods are returned in the original unopened packaging;
  3. If the goods are returned in their original condition and repackaged in their original packaging we may charge you a reasonable amount for:
    • Use of the goods during the time they were used;
    • Necessary restoration costs to render the goods fit for re-stocking;

Please Note:   Pillows, mattress protectors and pillow protectors are non-refundable and cannot be returned once the original seal has been opened.

Defective Goods

  1. If the goods purchased are defective, are not of good quality, cannot be used and is not durable for a reasonable period of time, and/or not in good working order, or is not compliant with any applicable standards set under the Standards Act, 1993 (Act No. 29 or 1993), or any other public regulation, then the goods may be returned to The Bed Store within six months.
  2. In the above event The Bed Store will:
    • repair or replace the failed, unsafe or defective goods; or
    • refund you the price paid for the goods.

Late Deliveries

You may cancel your order if you have not received delivery within:

  • 5 working days if the goods are in stock; and
  • 21 days if the goods are out of stock


  1. You may not return goods if after having been supplied the goods you have partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined, or embedded within other products or property.
  2. If you want to return goods then you must contact The Bed Store by:
  • Email: [email protected]
  • Call centre at: 086 100 7542
  • If you are entitled to a refund the money will be paid back into the account you used to make the purchase and will take 14 days to reflect in your account.

The Bed Store values our clients and respects consumer rights and as such ensures that all our policies are compliant with the Customer Protection Act (68 of 2008) and will go out of our way to ensure your satisfaction in our goods.


Refunds will be initiated once all goods are returned to The Bed Store and will be processed to the account or credit card that payment was received from. Refunds could take up to fourteen days.

Errors and omissions excepted.